Privacy policy.

Effective Date: February 1st, 2024.

Introduction

Forsberg FAB LLC recognizes the importance of privacy and is committed to maintaining the confidentiality and security of your personal data. This Privacy Policy outlines our practices regarding the collection, use, and protection of your information.

Information Collection and Use

  • Personal Information Collection:

    • Identifying Information: This includes names and email addresses collected to facilitate communication and personalize your experience.

    • Contact Information: We collect postal addresses for shipping purposes and to provide location-specific services.

    • Payment Information: Payment details are gathered to process transactions securely. Please note that Forsberg FAB LLC does not store complete payment card details, as these are handled by our secure payment processors.

    • Account Information: For users who register on our site, we collect account-related data, which aids in managing orders and providing tailored services.

  • Methods of Data Collection:

    • This information is obtained through direct interactions on our website, such as when you place an order, request a service quote, create an account, or subscribe to our marketing communications.

  • Purpose of Data Collection:

    • Order Processing and Fulfillment: We use your information to fulfill orders, manage transactions, and provide customer support.

    • Service Quotes and Invoicing: Your data is essential for generating accurate service quotes, creating invoices, and managing accounts.

    • Marketing and Communication: We utilize contact information for marketing purposes, including sending updates, promotions, and newsletters, always in compliance with your communication preferences.

    • Enhanced User Experience: The information aids in customizing your experience on our platform, addressing your specific needs and preferences.

Consent 

  • Consent Through Usage: By utilizing specific features of our website, such as placing an order, creating an account for service quotes, or subscribing to our email marketing, you are providing your explicit consent for Forsberg FAB LLC to collect and use your personal information as outlined in this Privacy Policy.

  • Double Opt-In for Email Marketing: For email marketing, we employ a double opt-in mechanism to ensure that you have knowingly and willingly agreed to receive marketing communications from us.

  • Acknowledgment of Consent: Your use of our website and its features constitutes acknowledgment and agreement to our collection and use of your personal information as necessary for the services requested or agreed upon.

  • Withdrawal of Consent: You have the right to withdraw your consent at any time. This can be done by adjusting your account settings or contacting us directly. Please note that withdrawing consent may affect your ability to access certain services or features of the website.

Sharing of Information

  • Controlled Sharing: Forsberg FAB LLC does not sell your personal information. We share your information only as necessary to fulfill business operations and services requested by you.

  • Service Providers: We engage with reputable third-party service providers to perform specific functions on our behalf. These may include Constant Contact, Method CRM, QuickBooks, and logistics companies for order processing and fulfillment.

  • Purpose of Disclosure: These providers have access to personal information solely for performing tasks related to order fulfillment, customer relationship management, financial processing, and other services integral to our business operations.

  • Confidentiality Agreements: Our service providers are bound by confidentiality agreements and are strictly prohibited from using your personal information for any other purposes.

  • Legal Requirements: We may disclose personal information when required by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, ensure the personal safety of users of the service, or protect against legal liability.

  • Notification of Disclosure: In cases where your personal information is shared with third parties, we will make reasonable efforts to ensure that you are informed about the categories of recipients.

Data Storage and Security

  • Data Storage and Management: We store your personal information in secure, third-party applications renowned for their robust security protocols. These include Method CRM, Constant Contact, and our Shopping Cart Bundle integrated with Squarespace. These platforms are selected for their proven reliability and compliance with industry-standard data protection regulations.

  • Encryption and Security Protocols: To safeguard your data, Forsberg FAB LLC employs advanced encryption and security measures consistent with industry standards. This includes secure socket layer (SSL) technology to encrypt data during transmission and secure servers for data storage.

  • Regular Security Audits: We conduct regular reviews and audits of our storage systems and processes to ensure ongoing protection and to address any potential vulnerabilities.

  • Access Control: Access to personal information is strictly limited to authorized personnel who require it to process your orders or provide customer support. All employees and third-party service providers are subject to confidentiality agreements and are trained in data protection best practices.

  • Breach Notification: In the unlikely event of a data breach, we are committed to promptly notifying affected individuals and relevant authorities in accordance with applicable laws and regulations, detailing the nature of the breach and the steps taken to address it.

  • Continuous Improvement: Our security practices are continually evaluated and updated to adapt to new challenges and emerging threats in data protection.

User Rights

At Forsberg FAB LLC, we recognize and respect your rights regarding your personal data. As a user, you are entitled to the following:

  • Right to Access: You have the right to request access to the personal information that we hold. This includes the right to be informed about the nature of the personal data, how it’s being used, and whom it’s shared with.

  • Right to Update or Correct: If your personal information is inaccurate or incomplete, you have the right to ask us to correct or update it.

  • Right to Deletion: You can request the deletion of your personal information, especially if it is no longer necessary for the purposes for which it was collected or if you wish to withdraw your consent.

  • Exercising Your Rights: These rights can be exercised through your user account on our website, where you can access, update, or delete your information. Alternatively, if you need assistance or wish to make a request in a different format, you can contact us directly at [contact information or link to contact form].

  • Response Time: Forsberg FAB LLC is committed to responding to your requests in a timely manner, in accordance with applicable data protection laws.

Your privacy is of utmost importance to us, and we are committed to ensuring that your rights are respected and facilitated.

Cookies and Tracking Technologies

We employ cookies and similar tracking technologies to facilitate the functionalities of our online shopping cart and account systems.

  • Implementation of Cookies: Forsberg FAB LLC uses cookies and similar tracking technologies to enhance and personalize your experience on our website. These technologies are essential for efficiently navigating our online platform and utilizing features such as the shopping cart and user account systems.

  • Types of Cookies Used:

    • Essential Cookies: These are necessary for the basic functioning of the website, enabling features like secure log-ins and cart functionality.

    • Performance Cookies: We utilize these cookies to gather data about how visitors interact with our site, which helps us improve user experience and optimize website performance.

    • Functional Cookies: These enhance the usability of the website by remembering your preferences and settings.

  • User Consent and Control:

    • Upon your first visit to our website, you will be prompted to provide consent for the use of cookies, except for those strictly necessary for the website's operation.

    • You have the ability to manage your cookie preferences and can opt out of non-essential cookies at any time through your browser settings.

  • Privacy Assurance:

    • The information collected through cookies is only used to enhance the functionality of our website and for internal analysis. We do not use cookies for tracking purposes beyond our site or for sharing information with third parties for their advertising purposes.

Data Retention

Forsberg FAB LLC adopts a responsible approach to data retention, ensuring that personal information is kept only as long as necessary for the purposes for which it was collected, as outlined in this Privacy Policy. Our retention practices are guided by the following principles:

  • Purpose-Driven Retention: We retain personal data for the duration necessary to fulfill the services requested, comply with legal obligations, resolve disputes, and enforce our agreements. For instance, customer account and transactional data are kept for the period required to provide ongoing services and support and as needed for financial record-keeping and audit purposes.

  • Legal and Regulatory Requirements: In some cases, we are legally obligated to retain data for a specific period due to regulatory requirements, such as tax laws and consumer protection regulations. In such instances, data will be retained in compliance with the applicable laws.

  • Periodic Review and Deletion: We conduct regular reviews of the data we hold, ensuring that it is not kept longer than necessary. Data that is no longer needed for any of the purposes specified is either irreversibly anonymized or securely deleted.

  • User-Requested Deletion: If a user requests the deletion of their personal information, and there are no legal grounds to retain it, we will take steps to ensure that the data is securely removed from our systems in a timely manner.

  • Data Minimization: Consistent with the principles of data minimization, we strive to retain only the data that is essential for the intended purposes and to maintain its accuracy and relevancy.

This Data Retention Policy is an integral part of our commitment to protecting the privacy and security of our users' data while also respecting our legal and ethical obligations.

Cross-Border Data Transfer

Forsberg FAB LLC operates exclusively within the United States and does not engage in international data transfers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Notice of any changes will be communicated via email, website notifications, or through your account on our site.

Compliance with Laws

Forsberg FAB LLC is dedicated to upholding the highest standards of privacy and data protection in compliance with all applicable laws and regulations in the United States. This commitment includes, but is not limited to:

  • Adherence to Federal Laws: We rigorously follow federal laws related to data privacy and protection, including the Children’s Online Privacy Protection Act (COPPA), the Federal Trade Commission Act (FTC Act), and other relevant legislation.

  • State Law Compliance: Recognizing the diversity of privacy laws across different states, Forsberg FAB LLC ensures adherence to state-specific regulations, such as the California Consumer Privacy Act (CCPA) where applicable, even though our operations are primarily based in New Jersey.

  • Regular Legal Reviews: Our privacy policies and practices are regularly reviewed and updated to stay in alignment with the latest legal requirements and best practices in data protection.

  • Staff Training and Awareness: We ensure that our staff is adequately trained and informed about their responsibilities under these laws and regulations, emphasizing the importance of compliance in all our operations.

  • Proactive Legal Monitoring: Forsberg FAB LLC actively monitors legislative developments to anticipate and promptly implement required changes in privacy practices and policies.

  • Transparency and Accountability: In our commitment to legal compliance, we maintain transparency in our data practices and hold ourselves accountable for protecting the privacy and security of our users' information.

Contact Us

For any questions or concerns regarding this Privacy Policy or your personal data, please contact us via our contact page or at sales@forsbergwelding.com.

Children's Privacy

Forsberg FAB LLC is committed to protecting the privacy of children. Our services are not designed for, nor intentionally targeted at, children under the age of 13. We do not knowingly collect or solicit personal information from individuals under 13.

Measures in Case of Inadvertent Collection:

  • Identification and Removal: If we become aware that we have inadvertently received personal information from a child under the age of 13, we will take steps to identify and delete such information from our systems promptly.

  • Parental Notification: In the unlikely event that we collect personal information from children under 13, we will notify parents or legal guardians immediately and seek their consent to process the child’s data or otherwise remove the information.

  • Preventive Steps: We regularly review our data collection processes to ensure they align with best practices for preventing the inadvertent collection of data from children under 13.

This policy reflects our commitment to comply with the Children's Online Privacy Protection Act (COPPA) and other applicable laws and regulations regarding children's privacy.

This revised policy is structured to provide clarity and comprehensive coverage of various aspects of data handling and privacy. It is recommended to have this policy reviewed by a legal professional, especially to ensure compliance with specific state laws and international data protection regulations, if applicable.